eBay Seller Advice Needed

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jaywings19

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I just sold THIS item on eBay.

It ended at $209.50 and a new eBay bidder with "1" feedback won it.

They didn't follow my instructions that clearly state:

Bidders with less than 10 feedback must contact us via the "ask seller a question" link before placing a bid. Thanks for your cooperation.
Click to expand...

How would you approach the situation?

I'm tempted to just offer the next highest bidder a second chance offer. Do I owe the "1" bidder a courtesy e-mail and explanation?
 
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Your winner

I would just see what happens with the winning bidder. I have been selling for a long time and sometimes people just don't read all the instructions.



QUOTE=jaywings19]I just sold THIS item on eBay.

It ended at $209.50 and a new eBay bidder with "1" feedback won it.

They didn't follow my instructions that clearly state:



How would you approach the situation?

I'm tempted to just offer the next highest bidder a second chance offer. Do I owe the "1" bidder a courtesy e-mail and explanation?[/QUOTE]
 
As an eBay Associate we earn from qualifying purchases.
I would wait and see if the winning bidder pays for the item. They obviously didn't follow the instructions, but they can still leave you a negative feedback, so at least give them the proper amount of time to pay for the card.
 
I think you will be suprised!!!!

I have only had 1 or 2 newbies skip out - usually it seems like they try harder.
However in the last 2 months I have had 3 buyers with over 1k feedback skip payments!!!
 
I agree to give them a chance. As stated before we all had to start at zero. I remember how many nice cards I missed out because I was less than the seller magical number of feedback. Also stated before a person with hundreds of feedback can rip you off as well as someone with 1. It really does not hurt thier rating percentage with 1 neg out of hundreds, but 1 out 10 really hurts.

Just my thoughts.

Paul
 
Mark Caskey said:
I have found that most newbies do no tread specail instructions..heck i even miss s/h crap sometimes or miss the fact they don't take PP, play it out...like penelty man says..we all started at (0) LOL :D
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I hate missing that they don't take PayPal... such an inconvenience to get a MO... Actually, I'm just lazy. :p

But I agree, give him a chance to pay at least, for the reasons stated above.
 
I agree with Bruce... had a newbie hit BIN on an auto'd guitar yesterday and when I saw his (1) rating, almost coughed up a puck... but within 4 hours, I had the PayPal and his piece shipped this morning. Better than most eBayers.

I'd email and tell him not to take offense, but that you just wanted to confirm his purchase; please remit payment as soon as possible, looking forward to exchanging +FB, etc. But do be sure to send an invoice, versus just an email, so that if he/she DOES crap out on you, you can do the reminder, etc., and get your fees back.

Good luck with it.
 
I already sent the eBay invoice right after the auction ended. Almost 3 days and no payment as of yet. Yet I noticed this person has been bidding very high amounts on several Howe cards this past weekend. :confused:

Just wondering why they don't bother to settle their existing debts before starting up new ones.
 
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I'm gonna buck the trend here, as I have the EXACT same disclaimer in my auctions.

I don't care if you're starting out. You can prove your worth with someone else's auctions. I've wasted far more time and money on <10 feedback bidders than I care to track. From the last couple batches of auctions I've run, I've had problems with two bidders - one's a four, one's a six. Both bid right at the end, so I couldn't cancel their bids. The six paid up...eventually. Still waiting on the four.

Jay, I'd wait the seven days, then file the unpaid item dispute along with a Second Chance Offer to the next bidder.
 
I don't disagree with Quincy's advice at all - and I should have mentioned, after you DO give the benefit of the doubt with the polite email after invoicing him/her, you absolutely make the appropriate steps to recover the fees, not letting any time at all lapse between when you can and do send the reminder/file a dispute (I HATE the way eBay makes you jump through rings on these things!). With that said, you can't do anything about the fact he bid and won once it's over, so trying to get payment nicely before lowering the boom makes sense. Other than that, if you're going to run the disclaimer in your auctions, you're gonna want to police them as they run and learn how to use the cancel bids feature - after all, it's just you enforcing your rights as the seller. Again, best of luck with it.
 
Well, I got an e-mail from the buyer. Get this. . . he sent me full payment of $209.50 + shipping IN CASH via Xpresspost. :eek: I haven't received the package yet.

On a similar note, I got $33 cash yesterday in a white envelope from Sweden for a Forsberg card that I sold a few weeks ago.

I just don't understand why people risk this. :confused:
 
Jaywings19 said:
I just don't understand why people risk this. :confused:
Click to expand...

Jason

Good to read that the low Feedback buyer has come through for ya! :D

As for the Cash! :cool: Remember, CASH especially USD is SaWeet!

Also, the plain white envelope & cash. I talked to a letter carrier! He told me that they can pretty much smell the CASH in an envelope! :eek:

Brian
 
I usually send cash for small payments, especially to the US, as I dont have paypal and it costs 5 bucks for a m/o. Ive only had one person not receive my payment so far. But 210 bucks, that crazy!
 
Cash in an envelope. The most I ever sent was around $12 US cash, and decided to put it in a toploader with tape in one of those fancypants 'security' white envelopes. Never had a problem with it :D
-
Wes
 
(walks up to the lectern which appeared out of nowhere)

For Europeans, it makes good sense to use cash instead of money orders if PayPal is unavailable. Now Mario or Vic or someone else feel free to correct me, but in most European countries there is a service charge of $20-25 US for obtaining or cashing money orders. If memory serves, it's a holdover of post WW2 currency laws intended to keep money from leaving a given country, but again I may be wrong.

For Canadians or Americans, it may simply be a matter of convenience - really, sending $200 cash by a tracked, traceable method isn't any better or worse than dropping a $200 MO in the plain ol' snailmail.
 

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