Topps Poor Customer Service!!!!

[JYNKEYS]

I Sent A Redemption In To Topps To Get A 2003-2004 Topps Jersey Edition Gary Payton. Yesterday I Got The Payton But Topps Didn't Package It In A Bubble Envelope Or In A Hard Case, Not Even A Plastic Sleeve. So Needless To Say When I Got The Card It Was Bent In 3 Different Places

I Call Topps So Called "customer Service" To See What Needed To Be Done. The Person I Talked To Had A Terrible Attitude And Just Sounded Like She Didnt Give A Rats Rear. She Told Me To Send The Card Back Certified Mail And They Would Replace It. I Told Her It Was Going To Cost Me 3.00 To Send It Back And Wondered What They Would Do To Compensate Me. She Just Responded Saying And I Quote..."nothing, If You Want The Card That Badly You're Going To Have To Pay For It Otherwise Be Happy With The Card That Was Sent"

I Flew Off My Rocker And Had To Hang Up Before I Started Saying Words To Her That I May Have Regretted Later.

Anyways That Is My Experience With Topps. I'm Going To Avoid Buying Their Product Like The Plague

Dave

 

[chiliwilly]

My guess is that you talked to a woman named Joanne...very rude indeed. I have had three experiences with her and she doesn't care.

 

[Bargey]

At least they answer the phone unlike Fleer.

 

[Clemens9]

At least they answer the phone unlike Fleer.

Actually, I have found Fleer to have the best CS.

 

[Bargey]

Got any phone numbers you can PM me that they actually answer clemens? I need to talk to them ASAP and can't get thru.

 

[Clemens9]

This one works for me:

800-343-6816

 

[Bargey]

Thanks bro will try it out tomorrow.

 

[dherm360]

I agree that fleer is by far the best

UD and Topps are terrible

 

[Bargey]

And after getting thru to Fleer on the number Clemens provided, I have to agree, I was dealt with extremely professionally, and the person on the phone was extremely patient and helpful, and has sorted out the majority of my redemptions in about 10 mins. I only spent about 10 mins on hold too. Kudos to fleer, I take it all back, I just needed the right number

PS Thanx Clemens

 

[chiliwilly]

The number clemens gave you is the one listed on their Web site.

 

[NJNets07]

fleer is indeed the best customer service yet. i send in a redemption dauhtay jones auto...bv about 20 and they didnt have it in stock so they send a nice card to be that i collect that bv is 120. scan: