eBay Unpaid Item Dispute for an item you've paid for.....

[pathshot]

I guess I'm in the minority here. I have never once left negative or neutral feedback OR filed some kind of grievance without, on more than one occasion, trying to contact the seller/buyer to inquire when I should expect payment, etc..... It could have been a Paypal/Ebay error but where is the difficulty in sending a friendly reminder regarding payment. Some people might consider the "unpaid item claim" the friendly reminder but I can see where TS is coming from.

That being said, I wouldn't leave a negative. I don't know the gist or tone of the conversation but, worst case, you should just chalk it up as someone you won't deal with in the future.

As a seller, I always try to drop a personal note instead of an eBay template warning as my last message before an unpaid item dispute.

You're right though - I will end up chalking this up as someone who I won't deal with in the future.

-m.

 

[pathshot]

The seller apologized profusely, even making some humorous, self-deprecating comments in the process.

There's now no reason to leave anything but positive feedback so as long as I get my cards. I can even rethink my DSRs as well.

-m.

 

[TanguayFan]

I'm surprised that so many members on here get so worked up about a NPB alert. It means nothing in the grand scheme of things, the only time it should be considered anything other than a non-issue is if it gets escalated to a Non-paying Strike.

Good on ya Mike for looking at the bigger picture and working it out with the seller. Glad to see that it appears it's going to work out for you.

 

[frankiefives]

I'm surprised that so many members on here get so worked up about a NPB alert. It means nothing in the grand scheme of things, the only time it should be considered anything other than a non-issue is if it gets escalated to a Non-paying Strike.

Good on ya Mike for looking at the bigger picture and working it out with the seller. Glad to see that it appears it's going to work out for you.

I have to agree with this opinion. A NPB is just a reminder, nothing more. It doesn't give the buyer a strike, negative feedback or hurt their Ebay account in any way. It's just another way for the seller to try and retrieve payment. Some people may not have the time to e-mail each and every buyer (especially PowerSellers who sell hundreds of items a week).

People always seem to lean on the negative side these days. It's sad, really

 

[chadsexington]

I'd honestly mark this one up to Paypal error. I can't tell you how many payment notification emails I haven't received from Paypal lately even though payment was made. I rarely (if ever) log in to Paypal to do my shipping - I've always much prefered pulling the info out of their notification emails and can understand this could have happened. As far as contacting someone through ebay - it isn't much better tons of emails seem to just disappear through their forwarding system.

There's a bit of merit to this end of the argument, but the fact of the matter is that even if Michael paid for the item and the seller didn't get a PayPal email, he would still see "You need to ship x items" every time he logged into his My eBay.

The seller is completely at fault here, however, again, you could chalk it up to an honest mistake which it seems the seller has admitted to I'd say to still give him low DSRs (well lower than 5) for communication, and the rest is up to you...no need to leave a negative IMO unless the item just doesn't show up.

 

[pathshot]

I have to agree with this opinion. A NPB is just a reminder, nothing more. It doesn't give the buyer a strike, negative feedback or hurt their Ebay account in any way. It's just another way for the seller to try and retrieve payment. Some people may not have the time to e-mail each and every buyer (especially PowerSellers who sell hundreds of items a week).

People always seem to lean on the negative side these days. It's sad, really

I'm not sure I agree with this. eBay has a bunch of options for "reminders" that have nothing to do with unpaid item disputes.

Perhaps it's the reason I took such exception, but the very definition of dispute suggests argument. I use the email reminders and personal notes via eBay before I let things get to the point of unpaid item disputes, because I don't want to be seen as confrontational to my buyers. They're the reason I can sell profitably on eBay, and the ones who can leave the negative feedback and ding my DSRs.

-Michael

 

[pathshot]

The seller is completely at fault here, however, again, you could chalk it up to an honest mistake which it seems the seller has admitted to I'd say to still give him low DSRs (well lower than 5) for communication, and the rest is up to you...no need to leave a negative IMO unless the item just doesn't show up.

This is basically where I'm at with this situation.

For communication and shipping time, the DSRs might suffer, but we're actually trading messages that are fairly positive via Paypal now, so I may just give him 5s in his DSRs across the board. High DSRs saved me a few hundred dollars from November through January on invoices, so I know the value of these things. My feedback is perfect, but that doesn't mean I haven't made shipping errors myself.

-Michael

 

[Chestmurdock]

I have to agree with this opinion. A NPB is just a reminder, nothing more. It doesn't give the buyer a strike, negative feedback or hurt their Ebay account in any way. It's just another way for the seller to try and retrieve payment. Some people may not have the time to e-mail each and every buyer (especially PowerSellers who sell hundreds of items a week).

People always seem to lean on the negative side these days. It's sad, really

That was my point. For power sellers who "don't have the time", it's just as easy, or easier, to send a friendly reminder email than to file the NPB. When you go to file an NBP, doesn't it ask you if you've taken measures to contact the buyer, etc...?

The only time I would file an NPB is if the buyer is unresponsive but that's just my 2 cents.